Thank you for making
G-Summit 2017 a grand success.

DAY 1, 13th SEPT 2017 Day of Arrival

4:00 PM onwards

Welcome & Check-in

6:00 PM - 10:00 PM

Welcome Reception & Entertainment

DAY 2, 14th SEPT 2017 Main Conference Day

7:00 AM - 9:30 AM

Breakfast

9:30 AM - 10:00 AM

Welcome Note
By Keith Budge, APAC Managing Director, Genesys & Sanjay Pai, India MD, Genesys

10:00 AM - 10:40 AM

Manage Omnichannel Interactions And Customer Journeys
By Matt Surridge, Director, Business Consulting

10:40 AM - 11:10 AM

Customer Keynote: Differentiate Your Business with Customer Experience
By Xavier Augustin, Founder, Y-Axis

11:10 AM - 11:25 AM

Refreshment & Networking Break

11:25 AM - 11:55 PM

Moments connected : Watch the Technology
By Ranjit Nair, Technology Expert

11:55 PM - 12:30 PM

Redefine Customer Relationships for the Digital Age
By James Walford, Director Business Development – Digital & Innovation

12:30 PM - 12:50 PM

What are the COPC Inc. clients asking us about? – A look into the near future …
By Shreekant Vijaykar, Director, COPC Inc.

12:50 PM - 2:00 PM

BREAK FOR LUNCH

2:00 PM - 2:30 PM

CX Leader Panel
Panel Discussion , Audience Poll

2:30 PM - 3:00 PM

The State Of Customer Experience in India
By Amit Bhatia, Senior Analyst, Forrester

3:00 PM - 3:30 PM

Hutch CX Journey
By Asanga Ranasighe, General Manager - IT , Hutchison Telecommunications(Lanka) Private Limited

3:30 PM - 3:55 PM

Refreshment & Networking Break

3:55 PM - 4:25 PM

Customer Keynote: Increase Business Results While Improving Customer Experience
By Amlan Bhattacharya, Lead Consultant, WNS Global Services

4:25 PM - 4:50 PM

Partner Session

4:50 PM - 5:00 PM

Conclusion & Wrap up
By Sanjay Pai, MD, Genesys India

7:30 PM Onwards

Gala Cocktail Dinner

DAY 3, 15th SEPT 2017 Activities & Delegate Departure

7:00 AM - 9:30 AM

Breakfast

8:00 AM - 12:30 AM

Outdoor Games & Experiences

* The conference agenda is subject to change